FAQ

Divulge Beauty offers free shipping for US customers on all full size orders!!!

Every order at Divulge Beauty is a priority. We aim to ship every order within 24-48 hours of it being placed.

At this time we only ship to the United States.

Standard shipping usually takes 2-5 business days depending on where you are located in the United States.

Tracking details will be supplied once the orders have been processed and shipped. Please allow at least 48-72 hours after we supply the tracking details for them to register on the system.

If for some reason the tracking isn't working from our email confirmation, you can also try our secondary option and enter your tracking # by clicking here.

Absolutely! When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server. We also accept PayPal!

Sometimes our customers have accidentally entered their email in wrong. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you. You can also send us an e-mail at hello@divulgebeauty.com

Please make sure to provide the correct shipping address, Divulge Beauty can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

If you contact us within 24 hours and your order hasn't been shipped we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses if it has already been shipped. Please enter your address carefully and double check once you are at our checkout page before completing your order.

Promotion codes are limited to one code per order, and in some cases promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired.

Promotions are not redeemable for cash. Divulge Beauty reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.

We do reward our loyal customers with discounts for referring friends! Click here and sign up to get $5 OFF when you refer friends/family.

Currently, we are only available in the United States.

If you're unhappy with your purchase or have ordered the wrong product, and wish to return it, please do so, unopened via tracked shipping within 30 days of your purchase. We will gladly refund your order if there's a mix up. We will not be able to do anything about the order once 30 days has passed. 

Once your return is received, we will send you an email to notify you and a refund will be processed. Return mail costs are the responsibility of the customer.

Unfortunately we do not refund or exchange opened or used products. Our products are not usable after returns due to the nature of our business, this is why we offer samples on all of our products.

We do not accept returns/exchanges on samples. You can view our full return policy here.

Orders may be changed or canceled within 24 hours if they have not been processed and shipped. After they have been processed they may not be canceled or changed.

If 24 hours has passed since you have placed your order or you have received a shipping confirmation, that means the order has been sent and the order can no longer be canceled. Once shipped, there is nothing we can do to re-route the package.

If you think you received a faulty or damaged product, you can exchange your order within 5 days of purchase to our warehouse for a speedy replacement. Please note, that returns must be unopened and in the original packaging. Please contact us for a shipping label and we will take care of you!

Once we receive your item we process your refund within 24 hours. Depending on your bank, refunds can take between 3-5 working days to show in your account. If you have not received your refund after 10 working days, please contact us. 

As soon as we have processed your refund, we'll drop you an email to confirm this has been done.

Our entire product line is safe for pregnant women to use. However, always check with your doctor before using any new products while pregnant or nursing.

Never have and never will, we do not test our products on animals!

No. We do not use parabens, synthetic fragrances, phthalates, dyes or sulfates in any of our products. In fact, there is a long list of ingredients that are known carcinogens, hormone disruptors, irritants and/or allergens that cannot be found anywhere in our product line. You can sign up to receive our free list on pore-clogging ingredients to avoid here!

Generally, our products have a shelf-life of 18-24 months from the date of manufacture, and 12 months once open. We recommend storing them in a cool, dry area away from direct sunlight.

Currently only divulgebeauty.com is the EXCLUSIVE destination for Divulge Beauty products. Please use caution when purchasing from any reseller that is not authorized for any skincare/beauty brand.

You can easily subscribe to our emails by clicking on our SUBSCRIBE form and entering your email address. Although we hate to see you go, you can easily unsubscribe by clicking on our UNSUBSCRIBE form.

If you have any questions or concerns that are not on this FAQ page, please email us at hello@divulgebeauty.com where we will be happy to answer further questions & promptly get back to you!

You can also submit an email through our CONTACT US page here.